RBI to make banks pay for high level of consumer complaints filed with Ombudsman

During 2018-19 the complaints received at OBOs rose by 32,311 taking the total to 1,95,901 complaints over the previous year (1,63,590), recording a year on year (Y-o-Y) increase of 19.75%. Of these, 72.19% were received electronically.

from Personal Finance News-Wealth-Economic Times https://ift.tt/3lNz2tz